Call centre consultancy

You've spent time, effort and money generating top-quality leads. But are you confident they're being handled professionally?

We have helped a number of clients create strategic partnerships with leading contact centres. Our partners are fully integrated and widely experienced at handling both inbound and outbound calls, as well as web, email and fax leads. They can also fulfil brochure requests, pack and despatch merchandise, handle bank payments and carry out mailings.

We can evaluate your contact-centre requirements based on industry best practice and help you manage every aspect of the operation - designing and building call screens, integrating the screens into your database, selling SLAs, writing scripts, monitoring calls and reporting.

We can also ensure that all legal requirements are met, such as checking customers against the TPS and MPS lists when contacting them.

Now read Why use an outsourced contact centre?

Why use an outsourced contact centre?

Control capital costs. Setup costs for a modern, sophisticated contact centre can easily run to six figures in systems alone. By turning fixed costs into variable costs, outsourcing releases capital for investment elsewhere.

Increase efficiency. Organisations running their own contact and fulfilment departments often see higher costs. Outsourcing realises economies of scale, giving you a competitive advantage.

Start new projects quickly. Our contact-centre partner has the resources to start a project right away. Carrying out the same project in-house might involve recruitment, redeployment of labour, capital and equipment as well as opening new supply/distribution channels.

Reduce labour costs. Recruiting for short-term or peripheral projects can be very cost inefficient, and temporary employees don't always meet expectations. Outsourcing allows valuable human resources to be focused where they are needed most.

Focus on your core business. With limited time, capital, equipment and labour resources, outsourcing can help your business shift its focus from peripheral activities toward value-adding work.

Level the playing field. Many small firms simply can't match the spending power of larger competitors. We can help smaller firms 'act big' by giving them access to the same economies of scale, efficiency, and expertise that larger companies enjoy.

You can take a closer look at some of our work by viewing our case studies, or alternatively contact us for an informal chat to discuss your requirements in more detail.